Troubleshooting picture, sound, captions and saving

A still avatar is expected before its talking video is generated. Speech audio and animated video are separate. Review the voice and dialogue, then use Generate this clip or Generate ungenerated clips. Check Generation jobs and ensure the avatar clip covers the entire speech.

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   Action Click Generate ungenerated clips.
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   Check After generation, the avatar clip will say Preview generated.

Check preview volume, browser/device muting and whether speech exists at the playhead. Then check track enabled state and speech/sound-clip levels. Lower the sound clip if music overwhelms speech. If a media video has altered speed, also check its audio at normal speed.

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   Enter Music volume

First check that the playhead lies within the clip’s interval. Then inspect enabled state, layering, opacity, position and cropping. Fill frame may crop edges. If selection alone is blocked, check locking; expand a collapsed group to reach its members.

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   Action Collapse timeline rows
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   Action Enabled affects output
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   Action Lock prevents edits

Select the caption and check Linked versus Fixed. Directly edited text is fixed and stops following speech changes. If it should follow the original again, check whether the manual wording must be kept before choosing Restore linking. Also check the displayed language at the top.

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   Check Check Fixed or Linked

Inspect the timeline ending for music, transparent text, backgrounds or added still frames extending beyond the intended finish. Adjust clip endings to retain only what is needed. Check that a long whole-video fade does not remove essential pictures or final words.

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   Enter Whole-video and audio fades

Saving stores the editable project. Export an MP4 separately for distribution. Open Output → Exported videos, select a completed result, play it and download it. After changing dialogue or layout, review a new export rather than the previous MP4.

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   Check Play and review the video and audio.
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   Action Click Download.

Check progress and errors in Generation jobs. For support, collect the project name, affected time, steps taken, visible error and expected result. Check screenshots for confidential documents or personal information before sharing them.

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   Action Open Generation jobs